Cookie Documentation

Cookies Policy

How we use cookies and tracking technologies at Signature Hospitality

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Cookies Overview

This Cookies Policy explains how Signature Hospitality Groupuses cookies and similar tracking technologies on our websites, mobile applications, and digital services. We want to ensure you understand what cookies are, how we use them, and the choices you have.

By using our services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie preference center.

Important: Some cookies are essential for our website to function properly. Disabling these may affect your user experience.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit and preferences.

Cookies We Use

✓Essential CookiesAlways Active

These cookies are necessary for the website to function and cannot be switched off.

Cookie NamePurposeDuration
session_idMaintain user sessionSession
csrf_tokenSecurity protectionSession
cookie_consentRemember cookie preferences1 year

📊Analytics CookiesOptional

Help us understand how visitors interact with our website.

Google Analytics

Tracks website usage and performance metrics

_ga_ga_*_gid

Hotjar

User behavior analysis and heatmaps

_hjid_hjSessionUser_*

📢Marketing CookiesOptional

Used to deliver relevant advertisements and track campaign effectiveness.

Facebook Pixel

Social media advertising and retargeting

_fbp_fbc

Google Ads

Advertising optimization and conversion tracking

_gcl_auads_data_redaction

⚙️Preference CookiesOptional

Remember your preferences and personalize your experience.

  • Language and location settings
  • Currency and booking preferences
  • Theme and display preferences
  • Previously viewed properties and searches

Third-Party Cookies

We work with trusted third-party services that may set their own cookies. These partners include:

Payment Processors

Stripe, PayPal for secure transactions

Essential

Booking Platforms

Integration with travel booking systems

Functional

Social Media

Facebook, Google for advertising

Marketing

Browser Cookie Settings

Chrome

Settings → Privacy and security → Cookies

Learn more →

Firefox

Preferences → Privacy & Security

Learn more →

Safari

Preferences → Privacy → Cookies

Learn more →

Edge

Settings → Cookies and site permissions

Learn more →

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

  • • Web beacons: Small transparent images to track email opens
  • • Local storage: Browser storage for enhanced functionality
  • • Fingerprinting: Device identification for security purposes
  • • Pixels: Tracking codes for advertising effectiveness

International Compliance

Our cookie practices comply with international regulations including GDPR (EU), CCPA (California), and other applicable privacy laws. We provide appropriate consent mechanisms and transparency based on your location.

Policy Updates

We may update this Cookies Policy periodically. When we do, we will notify you through our website and, where required, seek your renewed consent for any new cookie uses.

Cookie Preferences

You can manage your cookie preferences at any time. Your choices will be respected and stored for future visits.

Questions about Cookies?

privacy@signaturehospitality.xyz

Phone Support

+250788307901

This cookies policy was last updated on January 15, 2025

Ready to Book Your Stay?

By proceeding with your booking, you acknowledge that you have read and understood our cookies policy.