Your privacy and data protection at Signature Hospitality
At Signature Hospitality Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our properties, use our services, or interact with our digital platforms.
We understand that your privacy is important to you, and we take our responsibility to protect your personal data seriously. This policy applies to all Signature-managed properties and services.
By using our services, you consent to the collection and use of information in accordance with this policy.
We collect information related to your bookings and stays:
🔒 Secure Payment Processing
Credit card information is processed securely through encrypted, PCI-compliant payment processors. We do not store complete credit card numbers on our servers.
Process bookings, manage reservations, provide customer support
Customize your experience, remember preferences, recommend services
Send booking confirmations, updates, newsletters, promotional offers
Analytics, fraud prevention, legal compliance, security monitoring
Analyze usage patterns, improve services, develop new features
Send relevant offers, conduct market research, loyalty programs
We may share your information in the following circumstances:
Payment processors, booking platforms, marketing partners
When required by law, court orders, or government requests
In case of merger, acquisition, or asset sale
In the unlikely event of a data breach, we will:
You have the following rights regarding your personal data:
Request copies of your personal data
Correct inaccurate information
Request deletion of your data
Transfer data to another service
Contact our Data Protection Officer at privacy@signaturehospitality.xyzor use our privacy request form. We will respond within 30 days.
Your data may be transferred to and processed in countries outside Rwanda. We ensure adequate protection through standard contractual clauses and other appropriate safeguards in compliance with applicable data protection laws.
We retain your personal data only as long as necessary for the purposes outlined in this policy, typically 7 years for booking records and 3 years for marketing data, unless otherwise required by law.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
We may update this Privacy Policy periodically. We will notify you of any material changes by:
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@signaturehospitality.xyz
+250788307901
This privacy policy was last updated on January 15, 2025
By proceeding with your booking, you acknowledge that you have read and understood our privacy policy.